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New user guide: login, theme, and account

- Two ways: phone or email + password (default) and verification code. Switch on the login page.

Source help/en/new-user-guide/login-theme-and-troubleshooting.md

Login and registration

  • Two ways: phone or email + password (default) and verification code. Switch on the login page.
  • After registration succeeds, you land in Messages and talk with the help agent so you can learn the product first. You are not forced to create a workspace.
  • Registration currently uses phone or email. You must read the characters in the picture before receiving a code. If required fields are incomplete, the button says what is still missing. If that number or email is already registered, you are asked to sign in.
  • If you never receive a code, the company SMS/email gateway is often not configured. Use password login, or ask operations to check the environment.

Cadau’s interface can be Chinese or English. The help agent answers in your interface language. Change language under Account → Preferences.

How to switch theme

  • The top bar has a theme icon (sun / moon / display). Click to cycle Light → Dark → Follow system.
  • Hover to see the current mode name. The choice is stored on this device and still applies next login.
  • You can also choose in Account → Preferences → Interface theme; it stays in sync with the top-bar switch.

Account and sign-out

  • The top-bar account menu shows who is signed in and Sign out.
  • The Account module manages profile (avatar, display name, contact ID), change password, and Preferences (chat font size, file preview, interface language, and more). Details: Account (identity and preferences).
  • On a shared computer, always sign out.

Common issues

What you seeWhat to do
Asked to select a workspace firstGo to Workspace collaboration and create or select a workspace
Agents / Skills menu is graySame as above. With no workspace selected, Messages, Contacts, Workspace collaboration, and Account still work
Help answers are out of dateAsk an admin to update the system knowledge base
Team notes are wrongAsk the workspace creator to update the workspace knowledge base and rebuild the index

How to describe a problem so answers are accurate

  • One sentence for the situation, for example: “I am signed in but the Agents menu is gray. What should I do next?”
  • Say whether a workspace is selected and which module you are in (Messages / Workspace collaboration, and so on).