Product features: Contacts (chat with colleagues and friends)

Contacts vs Messages

They stay separate so “ask AI” and “talk to a colleague” are not mixed in one list.

How to open Contacts

Tell the help agent “open Contacts” and it switches there. Or: top-bar Feature menu (grid icon) → Contacts.

• No workspace required: with no workspace joined yet, you can still add friends and start a direct chat.
• After a workspace is selected, besides the above you can create subgroups and join that workspace’s everyone group and other groups.

Add friends and direct chat

Tell the help agent: “add 13800001111 as a friend”, “list friend requests”, “accept the friend request”. You can also use the other person’s user number or email.

You can also do it on the page:

1. In Contacts Add friend, fill the other person’s user number (copy yours from Account → Profile → Contact ID, or show a contact QR code on mobile; see Account (identity and preferences)).
2. Optional verification message, tap Send request; after they Accept under Pending friend requests, you are friends.
3. Start a direct chat: fill the other person’s user number in the sidebar, or pick from Friends, then open the conversation and send text.
4. After you are friends, ongoing direct chat is more free (current product rules apply).

Same-workspace colleagues vs strangers

• Colleagues in the same workspace: treated as trusted; you can usually direct-chat without adding as friends first.
• Neither colleague nor friend: before they reply you can usually send one message; after they reply you enter a short chat window; for long-term contact, become friends.

Workspace group chat

• Select a workspace in the top bar first.
• After you join a workspace, the system usually prepares an everyone group; creators or admins can also create subgroups in Contacts and invite members for a specific topic.
• Groups are only for members of that workspace, unlike friend direct chat which works with no workspace selected.

Common issues