Messages and agents

Messages is where you talk to an assistant. Contacts is for real colleagues and friends.

Help assistant

Before a workspace is selected, Messages is the help assistant. It explains how the product works and can take you to the right screen. After you pick a workspace, it can still help create skills, apps, and data connections.

The action assistant in the corner of other modules opens the same help conversation, with a prompt that fits the page you are on.

Work agents

After you select a workspace, pick a work agent on the left for real tasks. Each agent has a stable role and voice — for example an HR advisor or a project assistant.

You can:

• Use multiple conversations, attach files, and stop generation
• Tap Remember on what matters
• Keep a topic for what this conversation is trying to finish; say change, add to, or summarize the topic and the assistant does it
• View tables, documents, and images on the right, and keep talking on the left
• Create slides, read or write office files, and generate charts when authorized

Service notices

System updates such as invite progress stay in the message list. They are read-only and tappable. They do not take a regular conversation slot.

When the assistant is not enough

For external support, turn on human support on an agent. People can hand the conversation to a person.

Related: Get started · What the assistant can do